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🌿 Return Policy

At Bconscious Naturals, we’re committed to helping you feel confident in your skin—naturally. We know that finding the right products for your wellness journey can take time, so we’ve created a return policy that supports your experience while respecting the integrity of our handcrafted goods.

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✨ 30-Day First-Time Satisfaction Guarantee

Trying us for the first time? We’ve got you.

If you're not loving your first purchase, contact us within 30 days of delivery and we'll offer a store credit or product exchange—even if the item has been opened.

Here’s how it works:

Available for first-time customers only

One product per customer is eligible

Refund is issued as store credit or exchange

Just email us with your order number and brief feedback

💌 Info@bconsciousnaturals.com

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📦 Returns on Unopened Products

Changed your mind? No problem.

Unopened and unused items can be returned within 30 days of delivery for a full refund (minus shipping).

Return eligibility:

Items must be sealed and in original condition

Include your order number and reason for return

Return shipping costs are the customer’s responsibility

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❌ What Can’t Be Returned

Due to the nature of our products, we can’t accept returns on:

Opened skincare, haircare, or body care items

Opened teas, supplements, or ingestibles

Gift cards or downloadable products

We appreciate your understanding—these policies help us uphold quality and safety for all customers.

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📬 Damaged, Defective, or Wrong Item?

We’ll make it right—fast.

If your order arrives damaged, defective, or incorrect, please reach out within 7 days of delivery with photos and your order number. We’ll replace the item or offer a full store credit.

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🔁 Subscription Orders

You can cancel or pause your subscription anytime before your next billing date.

Trying a subscription for the first time? You're eligible for a one-time store credit or exchange on your first subscription order if you’re not satisfied.

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💚 Our Promise

We care about your journey—and your results. Our policy is designed to support your natural wellness with peace of mind. If you ever have questions or need help choosing the right product, our team is always here for you.

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Customs/Import taxes
International buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.

Return, Refund,Cancellation Policy,Exchange

Returns / Exchanges

The following items can't be returned or exchanged
because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Body care Products(Opened)
Perishable products (like Teas)
Digital downloads
Intimate items (for health/hygiene reasons)


Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Damaged or Faulty Products?

If you have received damaged or faulty items, please provide details (including photos) within 7 days of when you received the items. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.

Missing or Incorrect Items?
We understand receiving complete and correct order is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.Please contact our support team with photos showing all the items that you've received (so we can confirmed the item that is missing) within 7 days so we can organize replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.

Did you change you mind about our product?


Bconscious Naturals does not accept returns for change of mind for our products. However, we want you to be completely satisfied with your purchase, so please don't hesitate to contact us at INFO@BCONSCIOUSNATURALS.COM with order concerns.


Other Issues?
If you encounter any other issue with or reaction to our product, please provide details and we will respond to you via email.
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Except as outlined in this Policy, we do not accept returns or provide refunds for dissatisfaction with our products. As we are all different, we appreciate that our products may not be suitable for absolutely everyone so we cannot offer refunds if our products do not perform the changes you desire. Prior to purchasing our products, we recommend you read through our reviews, as well as our Terms and Conditions. If you are in the process of using our products and are feeling dissatisfied with the product, we encourage you to contact our support team, so we can provide you with our best tips and tricks for the best results.